Glia has introduced Precision AI Response Modes, a new capability for its Glia Banker platform that gives financial institutions greater control over how artificial intelligence responds to customer inquiries. The launch is designed to help banks and credit unions adopt agentic AI while maintaining strict compliance, security, and governance standards.

The new system allows banks to select different AI response behaviors based on the type of customer interaction. Strict Mode delivers only pre-approved responses from an institution's verified knowledge base, making it suitable for high-risk scenarios such as wire transfers, account security, and regulatory inquiries. Rephrase Mode rewrites approved content into more conversational language without changing its meaning, while Compose Mode generates contextual responses using approved internal documents and policies.

According to Glia, the platform combines conversational AI with banking-specific governance controls, enabling financial institutions to automate up to 80% of customer inquiries without sacrificing accuracy or compliance. The company says the approach helps eliminate AI hallucinations and protects against prompt injection attacks by ensuring responses remain grounded in institution-approved information.

Glia positions the new feature as a practical solution for banks seeking to expand AI adoption while minimizing operational and regulatory risks. Rather than relying on unrestricted generative AI, institutions can choose the appropriate response mode depending on the sensitivity of each customer interaction, balancing automation with human oversight where needed.

The announcement builds on Glia's broader AI strategy, which includes its Banking AI platform and previous initiatives such as contractual guarantees against AI hallucinations and prompt injection attacks. The company serves more than 700 banks and credit unions worldwide and continues to focus on AI solutions tailored specifically for the financial services industry.

As financial institutions continue to invest in AI-powered customer service, Precision AI Response Modes aim to provide a structured framework that enables faster, more personalized banking experiences while maintaining the governance, transparency, and trust expected in regulated financial environments.